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CHOOSING AN INTERNATIONAL SHIPPING COMPANY - PART 2

Having chosen NY International Shipping as the company that we will use to ship such modest belongings as we will take with us from The States to southern France, the pace of communication has picked up a bit. Forms must be completed, a deposit paid. It’s always something, to quote Roseanne Roseannadanna. And it’s not always something pleasant.

On accepting NY International’s quote by email, I was directed the section of the company website that contained the booking form, password protected, and I was given the password. It didn't work. I called and was told to use small caps. It worked.

I filled out the booking form. At the end, a chart told me how much I would have to put down as a deposit. For the amount of my quote, NY International required a deposit of $1,500. I used the PayPal button right there on the page.

The logistics office contacted me. Forms. According to a footnote, Americans going to France are not required to fill out a customs form. I emailed and asked the question. I'm an American. I'm going to France. Do I fill out the form? The answer? Fill out the form.

I emailed the customs form. I emailed a scan of my passport. PayPal indicated that the transfer of the deposit was completed. I called to conform. There was a problem. PayPal charges a percentage. That percentage would be deducted from the $1,500.

???

I had two choices.
  1. What the hell! You put the PayPal button on your site. The site didn't say anything about deducting the fee. I want to be credited for the full amount that I sent to you.
  2. OK.
I took a beat and thought about it. I chose the latter. I wasn't happy about it. It was cheesy. If you're going to accept credit cards or PayPal, you should accept the fees. But here's my thinking. I'm looking at 1% of the total bill. Is it worth the fight, probably a losing fight, and the loss of the company's good will, such as it may be? I decided to consider the extra payment it a gratuity to the company for being the low bidder.

So, the bid led the field. Communication has been excellent. But I wish there hadn't been these little blimps and bumps.

I'll write again as the process proceeds.

EDIT: To skip to my review of New York International Shipping after our move was completed, click HERE.

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